Postage Information

Postage Calculation:

We have worked hard to come up with the cheapest & fairest way of calculating postage. Getting it right is a very tricky business but our goal is to keep our postage costs as low as is feasibly possible. However, from time to time, we may need to review & amend our costs or methods for calculation.

Your postage will be automatically calculated as you add items to your basket. Each item has been assigned a weight and allows for appropriate packing materials. Your basket will be weighed as you add items to it & the postage will then be calculated accordingly. In order to keep postage costs as low as possible, if you have placed a large or heavy order, we may need to send it using a courier service, or it may be sent as more than one parcel.

We have now added UK 1st Class as an option as well as tracked for international orders. For certain international countries we will only offer a tracked service due to large numbers of missing packages.

However, if you have any further questions, feel free to email us at weborders@rockbox.co.uk.

Free UK Postage:

We are now offering free standard (2nd class) UK postage for orders over £50. Please remember: to qualify for free postage your order must have a stock value of £50 or more when it is posted. This DOES NOT include out of stock or pre-ordered items. Please add the code freeshipping at checkout. Please note that this coupon cannot be combined with other offers.

Pre-orders:

Please note that pre-order items will be treated differently to all normal stock items. All pre-orders will be charged for individually, regardless of their release date & treated as individual shipments. Occasionally the system allows pre-orders to be combined. If that’s the case, you may wish to check out individually or we will contact you if the order goes through with combined items.

Signed for postage:

If you would like to have your order sent as a signed-for delivery, you will be given this option at the checkout stage & be shown the appropriate additional cost. Please select the “signed for postage” option.

Packages over 2 kg:

If your parcel weighs more than 2 kilos, we will find the most reliable and economical service to deliver your order. For the UK, we can offer Royal Mail 1st class or Collect+ Economy service (excluding the Channel Islands).  For international orders, we will contact you to advise the price of items over 2 kg or email us at weborders@rockbox.co.uk if you would like to know the cost prior to ordering.