|About Us The Rock Box are completely dedicated to your total satisfaction. If you have any suggestions, comments or inquiries please contact us.|
Our Contact details:
The Rock Box
151 London Road Camberley Surrey GU15 3JY United Kingdom
Phone: 01276 27500
Fax: 01276 678776
Email: mailorder [at] rockbox [dot] co [dot] uk
VAT NUMBER 849808963
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.
We accept most payments card including Visa, Maestro, Mastercard, Solo, American Express and JCB . We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling For most items our delivery charges are calculated on weight. For some items such as box sets or more valuable items our delivery charges may be calculated on a combination of weight and value and some items may be shipped seperately. UK, EEC and International delivery charges are calculated automatically during checkout.|
|Delivery Schedule We will normally send your order out on a next business day basis. |
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, VAT is included in the price. added. All other orders are VAT free.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01276 27500 (International +44 01276 27500) or fax us on 01276 678776 or write to us at 151 London Road Camberley Surrey GU15 3JY United Kingdom|
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|
Please note that whilst every effort is made to ensure accuracy, images and other information are subject to change and are posted for illustrative purposes only.
If you are not sure of any of our terms then please contact us before placing your order.